At Ella Attire, we strive to ensure that you are fully satisfied with your purchase. This policy explains how we handle returns, exchanges, and refunds for our products.
1. Eligibility for Returns and Refunds
- Since we operate on a cash-on-delivery basis, returns and refunds are handled on a case-by-case basis.
- Products must be returned in their original condition, unused, and with all tags and packaging intact.
- Requests for return or refund must be made within 7 days of delivery.
2. Damaged or Incorrect Products
- If you receive a damaged or incorrect product, please contact us immediately at [email protected].
- Include your order number, a description of the issue, and photos of the product.
- We will review your case and guide you on the return or replacement process.
3. Process for Returns
- Once your return request is approved, we will provide instructions for returning the product.
- You are responsible for ensuring the product is securely packaged for return shipment.
- Returns that do not meet the above conditions may not be accepted.
4. Refunds
- Refunds, if approved, will be processed after we receive and inspect the returned product.
- Refunds will be issued in cash on delivery for your next order or as agreed with our team.
- Please note that shipping or delivery charges are non-refundable.
5. Exchanges
- Exchanges are possible for damaged or incorrect products only.
- Once the returned item is approved, we will dispatch the replacement product as per availability.
6. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our support team at [email protected]